Client A contacted the office needing an independant overview of his business before making the final decision as to whether he closes the Temps division and concentrates purely on Permanent. Losses were substantial and he had invested much time and money over the years so was hesitant to make any rash decisions without getting a second opinion.

We began the process with a Consultation and over view of where the business was at right now, what staff were involved, their history with the company. Salaries paid out versus revenue coming in.Current levels of Business development activities, size of client and candidate database and everything associated with recruitment.

We agreed the first step would be to interview each member of staff, one on one and establish their levels of commitment to the business, what they saw as being the blocks to them achieving more revenue, identify training needs and then report back to the client a couple of days later with suggested business solutions.

The following two weeks saw 4 full days of workshop based training for the whole of the company ( 8 Consultants)  The training involved Successful Recruitment (the back to basics programme) followed by Intelligent Recruiting (covers more advanced levels of Communication and NLP) During the workshops we were able to isolate key areas of working practises that were currently not meeting the expectations of the owner or the Consultants.

New Business development activities were introduced to put structure and focus into the working day and week, this had the effect of  forcing Consultants into a situation where they were made accountable for their working week and for the activities within that.  Equally, it was important they had an understanding of how to achieve targets. The activity levels that had to occur in order to get from A to B.

The workshops were followed up by a 3 hour meeting with the owner to review procedures and agreements gained from the Consultants during training and to set dates for follow up with Consultants. In addition to this were recommendations from me as to the immediate situation regarding staffing and salaries/bonuses. (these areas had been requested by the client)

This client is now on a 6 month contract with me which includes 1 full day training for the team and one additional day spent  face to face,  that can be used for Coaching, Business Reviews or One on One.

 Client B had been considering engaging me for some months and very suddenly decided to call me in for an initial chat. His immediate concerns were to retain staff and  get new Consultants producing revenue quickly. He has been running his own business for a couple of years and is a dynamic individual who has very high levels of expectations.

However, he found himself in a situation where he was working in the business day after day and not being able to move the business forward. There was also the issue of his health. With very little time off and taking on the role of a Consultant every day, as well as financial pressures, he was feeling drained.He asked me to view the business as if it were mine, as if the money were mine and the responsibility of the staff were mine.

We began with a 2 hour business overview Consultation and moved forward with one on one reviews with each member of staff (3 in total)

 The questions opened up areas for development and training as well as attitudes and intentions to deliver. I then fed back to the owner in a consultation meeting.

Two one day workshops were delivered over a 4 day period, Successful Recruitment and Intelligent Recruitment, again followed by Consultation meetings with the business owner.  The introduction of Business Activity processes and weekly workplans were introduced to the team during the workshops.

I was asked to get involved with interviewing new members of staff and helped to negotiate the final offer which helped us to secure the engagement of an excellent new team member. I delivered the 3 Day Induction programme which included all the new documentation and expected targets. Part of the 3 day induction is the use of extremely effective NLP techniques to help build confidence and increase motivation in both the workplace and the social environment. 

This client wanted continued support for the team in terms of development as well as on going business advisory consultancy. We have agreed a 6 month period which gives him 2 full days  to be used delivering a one day workshop and business advice to him. Recruitment support in respect of viewing CVs and holding interviews for new staff.  Help and guidance to staff in the creation of marketing materials as well as email support for him and the team.

Client C had employed an Office Manager some 8 months previously and had paid a very good basic salary, a company car and a first class benefits package. The remit was for this person to grow the team in terms of head count and revenue, manage inductions, ongoing training and overall team welfare. The result was high staff turnover (which in itself indicates a very real problem) incoming revenue was not covering the outgoings and promises were being made and never delivered on. This business owner described it as a "honeymoon period that went past it's sell by date" This Manager had been making assurances  that were never being delivered.

The business owner made the Manager situation redundant and asked me in to discuss where she should go from here on.   As part of that I spent one full week in the office reviewing the procedures and processes and making relevant recommendations.

This was a very sensitive situation because the owner had invested a great deal of money on her new Manager and had allowed herself to be as she says "led a merry dance" However we agreed that the only way to move forward was to deliver the findings,  warts and all and move towards a more productive outcome.

I am working with this company for the following 12 months, spending 1 day per week on site for the first 3 months and reviewing the situation after that. The client has also passed all the recruitment of new staff to me and has stipulated full induction programmes to be put in place for everyone.

Client D a very progressive thinking individual who wanted to secure  a Coaching and Training provider who knew the industry. The criteria included the ability to challenge very successful Consultants to stretch themselves and become be even more successful. There appeared to be a very evident Comfort Zone and whilst that was producing impressive figures, the Manager knew her team and knew they were more than capable of  stepping  up their game.

I designed a new 2 day programme that introduced alot of the NLP based techniques and built in high amounts of Emotional Intelligence activities. It went way beyond any types of training they had previously experienced and we tapped into some hugely valuable energy inducing actions as well as sophisticated communication techniques.

Our motto was simple - You are what you believe you are - and these Consultants believed they could rule the world by the time we finished. An exhilarating couple of days which is going to be continued every quarter for an initial 12 month period.